What is your refund policy and how does it work?

Our refund policy is simple and customer-friendly: 30-day money-back guarantee on all new websites, no questions asked. If you're unsatisfied for any reason within the first 30 days, request a full refund and we'll process it immediately. This applies to setup fees (if any) and first month's subscription. After 30 days, you can cancel anytime - your website remains live for 30 days giving you time to migrate. We don't prorate mid-month cancellations, but provide the full month you've paid for. For custom development projects, refund terms depend on milestones completed. We document everything in writing before starting. Our refund process typically takes 5-7 business days to appear in your account. We stand behind our service quality and want every customer completely satisfied.