Can web apps automate business workflows?

Yes! Workflow automation eliminates repetitive tasks. Automation examples include: automated invoicing (generate and email invoices when orders ship), lead routing (assign leads to sales reps automatically), approval workflows (purchase orders require manager approval), email campaigns (triggered by user actions), report generation (automatic weekly reports), data sync (keep multiple systems synchronised), notification systems (alert teams when events occur), scheduled tasks (monthly recurring actions), and conditional logic (if X happens, do Y). Benefits: time savings (hours daily), error reduction (computers don't forget steps), consistency (same process every time), scalability (handle growth without more staff), and cost reduction (automation cheaper than hiring). Common business processes we automate: customer onboarding, order fulfilment, inventory reordering, employee offboarding, contract renewals, maintenance scheduling, and performance reporting. Automation transforms businesses - what took 5 hours becomes 5 minutes. Staff shift from manual tasks to strategic work. ROI is typically 3-12 months. We document all automated workflows ensuring understanding and maintainability.