Terms of Service

1. Acceptance of Terms

By accessing or using Velosites ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Velosites provides development, hosting, and management services under four plans: Business Website, Website + Admin, Online Shop and Operations Software. Our services include:

• Custom website design and development (Next.js)
• Online shop / e-commerce development
• Custom web application development
• Domain name search and connection
• Professional email — hosted on the mail server we run ourselves, or with a third-party provider where you already use one
• Managed hosting on Australian infrastructure we operate (Docker containerised). Offsite backups, and CDN caching for some sites, sit outside Australia — our Privacy Policy sets this out leg by leg.
• SSL certificates, SEO setup, and ongoing maintenance

What the monthly subscription includes, on every plan: managed hosting and the infrastructure behind it, SSL certificates, uptime monitoring, security patching, updates to the libraries and dependencies your site is built on, debugging and fixes when something breaks, and the changes you ask us for under section 4.3. The subscription is the service that keeps your site running and current — it is not a licence fee for your own code (see section 6).

3. Account Registration

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Pricing, GST & Billing

Our services are provided on a subscription basis (monthly or yearly). By subscribing, you agree to:

• Pay the applicable fees for your selected plan
• Automatic renewal at the end of each billing period (monthly or yearly)
• Provide accurate billing information
• Notify us of any changes to your payment method

4.1 Prices & GST

All prices are in Australian Dollars (AUD). Every price displayed on the Velosites website is shown twice: the GST-exclusive component (for example "$99 + GST") and, alongside it and given equal prominence, the GST-inclusive total an Australian customer actually pays ("$108.90 incl. GST"). Neither figure is ever shown without the other. Goods and Services Tax at the applicable rate (currently 10%) is charged in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Quotes and invoices issued to a business may be expressed exclusive of GST with the GST shown as a separate line; the tax invoice always states the GST-inclusive total payable.

4.2 Build & Setup Fees

A one-time setup fee applies to each new project, separate from the monthly subscription. Setup starts from $99 + GST ($108.90 including GST) and is quoted individually based on the scope and requirements of your project. The exact amount is confirmed in writing before any work commences and is disclosed during the sign-up and project briefing process. No work begins until fees are agreed. The build fee is also what buys the code: see section 6.2.

4.3 Additional Work & Additional Costs

Work beyond the agreed scope is scoped with you in discussion first, including any dependencies the change relies on, and quoted before anything starts. A quote reflects the scope of the change, the data and processing involved, the research it requires, the discussions and meetings the work takes, and any costs incurred on your behalf. You approve the figure in writing before we begin — work outside scope is never invoiced as a surprise.

Certain optional services or third-party costs may apply in addition to the monthly subscription and build fee. These include but are not limited to: domain registration and renewal fees (charged at cost), a card processing surcharge on card payments (currently 1.75% of the transaction, passed through at or below our cost of acceptance), premium add-on services listed on the pricing page, and any additional custom development scope agreed in writing. All additional costs are disclosed to you before they are incurred.

4.4 Yearly Billing

Yearly subscriptions are billed annually in advance for the full 12-month period. A yearly plan is billed at twelve times the GST-exclusive monthly price, with GST included in that total — in other words the GST is absorbed on annual plans, which is where the annual saving comes from. A card processing surcharge applies to card payments; paying an annual invoice by bank transfer avoids that surcharge.

4.5 Payment Processors

Payments are processed by Stripe Inc. By making a payment, you agree to the terms of service of that payment processor. Stripe's terms are at stripe.com/au/legal. We do not store payment card details on our servers.

5. Cancellation & Refunds

5.1 Cancellation

You may cancel your subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period (monthly or yearly). There are no cancellation fees or penalties.

5.2 Refunds — Monthly Plans

Monthly subscriptions are non-refundable for the current billing period. Access to the service continues until the end of the period.

5.3 Refunds — Yearly Plans

If you cancel a yearly subscription within the first 30 days, you may request a pro-rata refund for the unused portion of the subscription period. After 30 days, yearly subscriptions are non-refundable for the remainder of the annual period. Access continues until the end of the paid period.

5.4 Australian Consumer Law

Nothing in these terms limits or excludes any consumer guarantees or rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If our services fail to meet a consumer guarantee, you are entitled to a remedy (including a refund, replacement, or compensation) as provided under the ACL. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

6. Intellectual Property & Codebase Ownership

6.1 Your Content

You retain ownership of all content you provide (text, images, logos, branding materials). You grant us a licence to use this content solely for the purpose of delivering our services.

6.2 Your Codebase — Ownership on Payment

The build fee buys the code. Once the build invoice for your project is paid in full, the intellectual property in that project — the source code, its version history, and the assets we produced for it — is yours. We do not retain ownership of it, and we do not reuse or resell your project's code as another business's site. Every project lives in its own private, version-controlled repository with full history from day one.

6.3 What the Subscription Is, and Is Not

Your monthly subscription is not a licence to your own code. It is the service that keeps that code running and current: managed hosting, SSL, uptime monitoring, security patching, library and dependency updates, debugging, and the changes you ask us for. While you are subscribed, that work is ours to do. If you cancel, the code stays yours and you may take it with you — and from that point ongoing security patches, dependency updates and maintenance become your responsibility, because they are the service rather than the software.

A handover does not include our own platform tooling, our deployment and hosting infrastructure, or third-party accounts and API credentials held in our name.

6.4 Our Intellectual Property

We retain ownership of:

• Our proprietary platform, tools, systems, and methodologies
• Generic code libraries and frameworks developed by us
• The Velosites brand, name, and platform
• Deployment and hosting infrastructure

7. User Content & Acceptable Use

You are responsible for all content you provide. You warrant that you have the right to use such content and that it does not infringe on any third-party rights. You agree not to use our services for:

• Any illegal or unauthorised purpose
• Content that is harmful, threatening, or discriminatory
• Activities that could harm our systems or other users
• Spamming or unsolicited communications

8. Service Level, Support & How We Build

We aim for 99.5% uptime per calendar month for our hosting infrastructure, excluding announced maintenance, measured by our own monitoring. This is a target we work to, not a warranty, and missing it does not by itself trigger a service credit or refund — your rights under the Australian Consumer Law in section 5.4 are unaffected. Support is available during Australian business hours (9am–5pm Sydney time, Monday to Friday — AEST or AEDT depending on the time of year). Priority support add-on customers have their tickets placed ahead of the standard queue.

We do not guarantee 100% availability and are not liable for downtime caused by factors beyond our reasonable control, including network outages, third-party service failures, force majeure events, or scheduled maintenance (which will be notified in advance where possible).

8.1 How we build

Every release passes the same automated gates before it reaches your site: a vulnerability scan that blocks the deployment on high or critical findings, a content check, and a post-deploy health check that rolls the site back to the last good version if the new one does not come up healthy. Beyond the automation, our engineers review the code itself — structure and modularity, readability, performance, and the on-page technical SEO search engines read — and keep dependencies patched for as long as you are subscribed.

We build and run the software ourselves rather than reselling a drag-and-drop website builder, and nothing reaches a client site unreviewed. Where a third-party service is genuinely part of your stack — a payment gateway, a shop platform, or the CDN in front of your site — we name it rather than hide it, and our Privacy Policy sets out where each leg of your data sits.

9. Limitation of Liability

To the maximum extent permitted by law (and subject to Section 5.4 regarding consumer guarantees), Velosites shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim arising from or related to these terms is limited to the total fees paid by you in the 12 months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your account for material violation of these terms, after providing reasonable notice and an opportunity to remedy the breach where practicable. Upon termination, your right to use the service ceases at the end of the current paid period.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes at least 14 days in advance via email or through the platform. Continued use of the service after the notice period constitutes acceptance of updated terms.

13. Governing Law & Disputes

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. Before commencing legal proceedings, both parties agree to attempt resolution through good-faith negotiation.

14. Contact

For questions about these Terms of Service, please contact us:

• Business Name: VISHKRMA PTY LTD ATF VISHKRMA FAMILY TRUST, trading as Velosites
• ABN: 37 122 729 457
• ACN: 696 066 029
• Address: Level 1, 331 High Street, Penrith NSW 2750, Australia
• Email: hello@velosites.com
• Phone: 1300 487 842